Return & Refund Policy

Our return and exchange policy is valid for 5 days from the date you receive your order. After this period, we are unable to offer a return, exchange, or refund.
To be eligible for a return or exchange, the item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.
The following items are exempt from returns or exchanges:
- Intimate items, including clothing and jewelry
- Personalized items
- Perishable goods
- Sale or special offer items

If your item arrives damaged, please notify us within 24 hours of receiving the order.
For courier deliveries, please take a clear photo of the damaged item, keep it in its original packaging, and email the photo along with your order details to giftcellent@gmail.com. This helps us file a claim and process your request promptly.
If the item is out of stock, we will offer store credit for future use.
We can only offer exchanges for damaged items; refunds are not available for damaged goods.

If an item is not damaged and you choose to return it, the return shipping and re-delivery costs will be your responsibility.

Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund.
If approved, the refund will be processed to the original payment method within 7 business days.
If the refund request is declined, we will offer store credit instead.
Please note that shipping costs are non-refundable.

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Thank you for shopping with us! If you have any questions or need further assistance, don’t hesitate to reach out.